People are used to touching things with their hands, so the first few times it may feel awkward to use the NoContactKey™. Most people adapt quickly and then use the NoContactKey™ every time they would normally open a door, touch a key pad or make contact with high touch surfaces.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Our products are custom made and we use USPS Priority Shipping so you receive your keys in the fastest time possible. All keys are subject to an inspection and handling period before they are dispatched. Key orders leave our shop within 1-3 business days. You will receive a shipping confirmation e-mail and tracking number once your products are shipped.
OUR KEYS ARE IN STOCK AND WE ARE SHIPPING OUT DAILY
Below is our key ordering timeline:
- Your order will be processed and shipped within 1-3 business days.
- You will receive a shipping confirmation e-mail and tracking number once your products are shipped.
- It will usually take 3-5 business days, from the date of shipping for your order to arrive.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Yes, all the items from the same purchase will be sent in one package.
HOW CAN I TRACK MY ORDER?
When you have received your shipping confirmation email, there will be a link to the USPS TRACKING code that you can track the package.
WHAT IS THE RETURN OR EXCHANGE POLICY?
Our return policy is 30 DAYS. If you are not fully satisfied with your NoContactKey™ purchase you may return it. To be eligible for a return, your NoContactKey™ products must be unused and in the same condition that you received it. It must also be in the original UNOPENED packaging for sanitary reasons for a full refund.
To complete your return, we require a receipt or proof of purchase order number.
MY ORDER WAS LOST OR DAMAGED, WHAT DO I DO?
In the very rare and unlikely case that a package is lost or damaged, please do not worry! Email us with your order number at [email protected] and we will help you get the problem resolved quickly! We pride ourselves on customer satisfaction. We will fix any issues ASAP.
-> Please wait until the estimated time of delivery has passed before assuming the item is lost.
-> For damaged shipment, please email us ( [email protected] ) with photographs of the damage.
DO YOU SHIP INTERNATIONALLY?
No. Due to the current COVID-19 pandemic we are only fulfilling orders within the United States at this time. Please email us to be added to the international waiting list. [email protected]
CAN CHILDREN AND THE ELDERLY USE THE NO CONTACT KEY?
Yes depending on the physical condition of the older person using the NoContactKey™. We also have a NoContactKey designed specifically for children.
DOES THE WEIGHT OF A DOOR AFFECT WHETHER THE NO CONTACT KEY WILL OPEN THE DOOR OR NOT?
The weight of a door is not a factor but rather the amount of resistance the door closer provides. The door closer is the device mounted at the top of the door and is responsible for controlling how much effort is required to open the door. If a door closer resistance is adjusted to the ADA standard of 5 pounds or less, then the user will be able to easily open the door using the NoContactKey™. If however, an excessive amount of effort is required to open the door, the door closer resistance should be reduced to the minimum amount practical.
DO YOU OFFER QUANTITY DISCOUNTS AND HOW DO I OBTAIN PRICING?
Yes we offer quantity discounts. For a quote email us at [email protected]
DO YOU OFFER A MONEY BACK GUARANTEE?
Yes. Our return policy is 30 DAYS. If you are not fully satisfied with your NoContactKey™ purchase, you may return it.
To be eligible for a return, your NoContactKey™ must be unused and in the same condition that you received it. It must also be in the original UNOPENED packaging for sanitary reasons for a full refund.
DOES THE NO CONTACT KEY HAVE A WARRANTY?
Yes. The NoContactKey™ comes with a warranty against manufacturing defects.
IS THE NO CONTACT KEY DURABLE?
The NoContactKey™ is very strong. It’s made from brass.
WHAT ARE THE NO CONTACT KEY TECHNICAL SPECIFICATIONS?
The dimensions are 3.5" Long, 1.3" wide, 0.25" thick.
STILL HAVE QUESTIONS?
We are a small family owned business and we pride ourselves on our customer service!
If you have any other questions we are here to help with anything you need.
Please send an email to [email protected] and we will answer as soon as possible.
Thank You for your support.
NoContactKey™ - |